Jobs at Travefy

Lead and grow CX Support and CX Trainer teams, own Intercom Fin and AI support deployment, build education and onboarding content, run CX operations and analytics (CSAT, response/resolution times, AI resolution rate), hire and coach staff, and act as the customer voice across the company.

Close high-volume inbound and outbound sales to travel advisors and small teams. Run individual and group SaaS demos, build outbound pipeline, follow up promptly, expand accounts into team plans, win back lapsed prospects, maintain accurate HubSpot pipelines, and share market feedback with marketing and product. The role requires consultative selling at speed, self-sourced pipeline creation, and strong performance in short-cycle SMB sales.

Own end-to-end B2B SaaS implementations from contract handoff through launch and adoption. Lead project planning, data migration, API and SSO setup, testing, training, partner communications, risk management, and go-live. Build repeatable implementation playbooks, define cross-functional handoffs and SLAs, coordinate technical onboarding, and support enterprise, host agency, API, and white-label partner rollouts.

Provide full-time remote customer support for a SaaS travel platform through live chat, email, and occasional phone escalations. Troubleshoot platform issues, guide customers through workflows, escalate bugs and account concerns, manage multiple conversations, identify recurring pain points, contribute to documentation, and improve support processes. The role requires strong written English, critical thinking, organization, technical adaptability, empathy, and ownership.