Jobs at TransCore

Manage enterprise network infrastructure, including Cisco and Palo Alto equipment, fiber optics, leased lines, monitoring tools, ACLs, and segmentation. Administer CCTV systems, Windows and Linux servers, and VMware hosts. Perform installations, upgrades, troubleshooting, documentation, security maintenance, and data center planning. Provide on-call support and collaborate with customers, vendors, and service providers. Travel to data centers and field locations as needed.

Supervise daily operations of an EZDriveMA walk-in customer service center. Guide and support staff, assist with routine and escalated customer requests, establish and maintain accounts, process payments, resolve disputes, monitor performance metrics, prepare reports, maintain quality standards, and ensure accurate cash, courier, equipment, and facility procedures. Support hiring, performance reviews, training, events, and cross-location operations while delivering professional customer service.

Supports the full product lifecycle for mobility technology solutions, including market research, customer discovery, product strategy, requirements definition, Agile delivery, analytics, launch coordination, and adoption initiatives. Collaborates with engineering, design, sales, marketing, operations, finance, and customer success teams. Develops user stories, dashboards, business analyses, product documentation, and data-driven recommendations while building expertise for advancement into a Product Manager role.

Creates and maintains system test plans, procedures, scripts, and equipment documentation. Troubleshoots test systems, supports production test equipment, analyzes transaction data, reconciles discrepancies, submits help desk requests, files work orders, and communicates test results and metrics. Collaborates with development, deployment, field support, and management teams to resolve issues and ensure product conformance, test reliability, and manufacturing efficiency.

Provides first-line and on-call technical support for Infinity production installations, troubleshooting application and database issues through resolution. Develops, tests, deploys, and maintains .NET software components, service-oriented Windows applications, SQL queries, stored procedures, reports, and scripts. Supports production, development, and QA environments, analyzes transaction data, reconciles discrepancies, optimizes performance, and contributes to enhancements and code troubleshooting.

Coordinates projects from initiation through closeout, managing schedules, budgets, risks, resources, deliverables, customer relationships, subcontractors, and project teams. Leads planning, execution, monitoring, stakeholder communications, quality assurance, procurement, deployment, integration, and operational maintenance projects. Supports proposals, estimates, and business development while ensuring contractual, organizational, and customer requirements are met.

Administer, monitor, troubleshoot, and optimize Microsoft Azure and hybrid infrastructure, including virtual machines, storage, networking, identity, backups, and security. Provide Tier 2/3 support, automate system management with PowerShell, maintain documentation, collaborate on technical solutions, and participate in upgrades and infrastructure changes.

Administers and secures server, workstation, network, and application infrastructure supporting tolling systems. Responsibilities include vulnerability remediation, patching, access administration, MFA, system hardening, monitoring, troubleshooting, failover clustering, Hyper-V virtualization, backup and disaster recovery, vendor coordination, and documenting compliance evidence. The role supports Windows and Linux environments, LAN/WAN infrastructure, security controls, incident response, and new system deployments.

Provides advanced administration and technical support for multi-server tolling applications and infrastructure. Oversees Windows servers, storage, networks, databases, virtualization, security, backups, and disaster recovery. Troubleshoots incidents, monitors system health, manages accounts and vendors, automates workflows, and leads infrastructure upgrades and migrations. Maintains documentation, supports change control, meets service targets, and mentors junior system administrators.

Build and operate Azure cloud infrastructure, Terraform/OpenTofu environments, CI/CD pipelines, container platforms, observability, security controls, and reliability systems. Own deployment automation, infrastructure as code, telemetry standards, identity management, disaster recovery, cost optimization, and PCI-DSS support. Partner with software and QA teams to provide self-service tooling, production-like environments, documentation, incident response, and developer enablement for a new Smart Mobility platform.

Provides 24/7 technical support for customers experiencing hardware, software, networking, and product issues. Monitors production systems, troubleshoots and documents incidents, tracks support calls, escalates complex problems, coordinates field service technicians, and collaborates with development and deployment teams. Requires shift-based availability, including nights, weekends, and holidays.

Designs, develops, tests, and troubleshoots UHF and microwave transmitters, I/Q receivers, antennas, and other RF components for RFID backscatter systems. Responsibilities include CAD-based design, functional testing, component research, technical documentation, task estimation, product support, and mentoring junior engineers.

Manages projects from initiation through closeout, overseeing schedules, budgets, staffing, procurement, deployment, customer relationships, risks, quality, subcontractors, and stakeholder communications. Leads cross-functional teams, monitors project performance and metrics, resolves issues, supports proposals and estimates, and ensures deliverables meet contractual obligations, timelines, budgets, and quality standards.

Owns native iOS and Android test automation for a smart mobility platform. Responsibilities include developing scalable frameworks, automating functional and end-to-end scenarios, testing across devices and cloud platforms, integrating suites into CI/CD, troubleshooting failures, reporting quality metrics, and supporting defect triage and release sign-off. The role requires extensive QA automation experience, mobile testing expertise, programming skills, and familiarity with Agile practices and automation tools.

Supervises Product Support Representatives in a maintenance and monitoring center. Responsibilities include coaching, evaluating, scheduling, assigning work, monitoring productivity, coordinating cross-training, approving timecards, maintaining production tracking, enforcing policies including PCI requirements, responding to escalated customer and field technician inquiries, and supporting service-level commitments across rotating shifts.

Supports marketing initiatives through project coordination, event and trade show logistics, communications, editorial calendars, market research, reporting, and marketing material management. Collaborates with marketing, operational, and product stakeholders to develop content and track deliverables. Requires strong organization, communication, multitasking, and problem-solving skills, along with proficiency in Microsoft Office and familiarity with digital marketing tools.

Provides advanced administration and technical support for multi-server tolling applications and infrastructure. Oversees Windows servers, storage, networks, databases, virtualization, security, backups, and disaster recovery. Troubleshoots incidents, monitors system health, performs capacity planning, manages vendors, and leads infrastructure upgrades and migrations. Maintains documentation, automates workflows, follows change controls, meets service levels, and mentors junior administrators.

Provides rapid technical incident response for high-severity IT outages and cyber threats. Analyzes business systems, documents functional requirements, troubleshoots infrastructure issues, reviews logs, implements system changes and upgrades, maintains data security, and supports post-implementation improvements. The role includes on-call rotations and a mandatory overnight schedule.

Supports product marketing for transportation, mobility, payments, and SaaS solutions. Responsibilities include market and customer research, competitive intelligence, product positioning, messaging, product launches, sales enablement, campaign support, launch tracking, portfolio reporting, and adoption metrics. The role collaborates cross-functionally with Product Management, Sales, Customer Success, Operations, and Engineering to support go-to-market execution and commercialization.

Build and operate cloud-native backend services, APIs, and web experiences for a smart mobility platform. Develop C# and .NET services on Azure, implement event-driven integrations, secure APIs, data layers, and Angular front ends. Own production services, testing, observability, performance, and incident response. Participate in architecture decisions, code reviews, mentoring, and Agile delivery while establishing engineering standards for a new platform.