Teams at Training Basket

Provides entry-level network and VoIP support, assisting with LAN/WAN, switches, routers, IP-PBX systems, SIP extensions, IP phones, Linux servers, and customer troubleshooting. Responsibilities include installations, configuration, connectivity and call troubleshooting, firmware updates, log collection, packet capture analysis, remote and onsite support, documentation, and escalation of complex issues to senior engineers.

Monitor network devices, servers, and applications; identify, document, and escalate incidents; assist with connectivity and performance troubleshooting; support ticket and incident management; maintain operational documentation and logs; perform infrastructure health checks; and coordinate with technical teams while following SOPs and escalation procedures.

Collect, clean, and analyze datasets; assist with developing, training, and evaluating machine learning models for classification, regression, and predictive analytics. Help optimize ML pipelines, document experiments and performance, collaborate on AI/ML research initiatives, and stay current with machine learning and generative AI developments.