Teams at TrackTik

Drives scalable customer success across a high-volume portfolio through digital engagement, onboarding, adoption programs, lifecycle communications, health monitoring, churn prevention, renewals, and expansion identification. Uses customer data, automation, usage analytics, webinars, and self-service resources to improve retention and generate qualified sales opportunities. Collaborates with Sales, Marketing, Product, Support, and Engineering to address customer needs and improve digital success programs.

The Finance Business Partner supports FP&A and business strategy through budgeting, forecasting, financial modeling, scenario analysis, reporting, dashboards, SaaS metrics, and business case development. The role partners with department leaders, delivers executive insights, improves planning processes, and uses Adaptive Planning, BI tools, and AI to automate analysis and reporting. Responsibilities include monitoring performance, ensuring data integrity, identifying risks and opportunities, and preparing leadership and investor materials.

Diriger la stratégie, la vision et la feuille de route des produits enterprise de Trackforce, notamment les plateformes GRC, MCP, API et de sécurité. Manager et développer une équipe de Product Managers, piloter la livraison de MVP en cycles de six semaines, développer un écosystème d’intégrations IA/SIEM/SOAR et relier les investissements produits aux revenus, à l’expansion et au NRR. Collaborer avec l’ingénierie, les ventes, les clients enterprise et la direction exécutive.