Teams at TraceLink

Investigate and resolve complex production and customer issues by analyzing logs, APIs, application behavior, data, SQL, and AWS services. Develop durable fixes, stability improvements, automation, and product features for distributed SaaS applications. Use AI-assisted engineering tools while validating results, collaborate across engineering and operations teams, participate in code reviews and continuous improvement, and support an on-call rotation.

Provides direct technical support to customers by investigating, documenting, troubleshooting, and resolving issues. Analyzes problems, develops troubleshooting procedures and tools, creates knowledge articles, and collaborates with Product Management, Engineering, and QA. The role includes knowledge sharing, customer training, on-call support, and software deployment activities. Requires experience with UNIX scripting, Java APIs, XML, EDI, CSV, AS2, SFTP, Web Services, and technical support in supply chain or pharmaceutical environments.

Owns the commercialization and growth of TraceLink’s Supply Chain Agentic Business Processes across strategic enterprise accounts. Builds C-suite relationships, identifies transformation opportunities, leads consultative solution sales, develops business cases and account strategies, manages MEDDPICC-qualified pipelines, and coordinates cross-functional teams through complex enterprise sales cycles. The role drives new customer acquisition, expansion ARR, forecast accuracy, executive engagement, and long-term supply chain transformation partnerships.