TraceLink

HQ
Wilmington
Total Offices: 5
942 Total Employees
Year Founded: 2009

TraceLink Benefits Overview

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Offers disability insurance

Provides a pension

Offers occupational accident insurance

Offers company equity

Offers employee discounts

Offers performance bonuses

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers dependent care

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Provides family medical leave

Offers generous parental leave

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers gym membership

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers unpaid extended leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Company Culture

Utilizes a flexible work schedule

Offers a remote work program

Provides free snacks and drinks

Offers legal assistance

Offers diversity-based Employee Resource Groups

Recently posted jobs

3 Days AgoSaved
In-Office
Wilmington, MA, USA
Software
Investigate and resolve complex production and customer issues by analyzing logs, APIs, application behavior, data, SQL, and AWS services. Develop durable fixes, stability improvements, automation, and product features for distributed SaaS applications. Use AI-assisted engineering tools while validating results, collaborate across engineering and operations teams, participate in code reviews and continuous improvement, and support an on-call rotation.
10 Days AgoSaved
Remote
27 Locations
Software
Provides direct technical support to customers by investigating, documenting, troubleshooting, and resolving issues. Analyzes problems, develops troubleshooting procedures and tools, creates knowledge articles, and collaborates with Product Management, Engineering, and QA. The role includes knowledge sharing, customer training, on-call support, and software deployment activities. Requires experience with UNIX scripting, Java APIs, XML, EDI, CSV, AS2, SFTP, Web Services, and technical support in supply chain or pharmaceutical environments.
16 Days AgoSaved
Remote
US
Software
Owns the commercialization and growth of TraceLink’s Supply Chain Agentic Business Processes across strategic enterprise accounts. Builds C-suite relationships, identifies transformation opportunities, leads consultative solution sales, develops business cases and account strategies, manages MEDDPICC-qualified pipelines, and coordinates cross-functional teams through complex enterprise sales cycles. The role drives new customer acquisition, expansion ARR, forecast accuracy, executive engagement, and long-term supply chain transformation partnerships.