TPx Communications Benefits Overview

Governs enterprise change enablement and release management processes to support stable, compliant technology delivery. Responsibilities include risk-based change approvals, CAB facilitation, release planning, deployment coordination, audit readiness, rollback and testing oversight, CI/CD integration, production support readiness, KPI reporting, stakeholder communications, and continuous process improvement. The role also manages ITSM and release tooling, supports major incidents and emergency changes, and collaborates with engineering, QA, operations, security, business stakeholders, and auditors.

Manage complex, multi-site customer implementations for managed telecommunications and business services. Own implementation plans, timelines, stakeholder communication, vendor coordination, provisioning, installations, testing, service activation, customer acceptance, risk mitigation, reporting, documentation, and transition to billing and support teams. Partner with technical and operational teams, manage multiple projects, resolve customer concerns, and support continuous process improvement.

Leads a team of mid-market account managers while overseeing client relationships, account growth, renewals, upselling, cross-selling, customer satisfaction, forecasting, and performance against sales quotas and KPIs. Builds senior-level client relationships, resolves escalations, monitors account health, develops strategic account plans, and collaborates with Commercial Operations, Customer Success, Product, and Marketing. The role requires MSP experience, leadership capabilities, CRM proficiency, and up to 25% domestic travel.