Teams at TownSq

Supports Community Managers with portfolio administration, homeowner and board communications, meeting materials, records, disclosures, inspections, architectural review applications, collections tracking, vendor coordination, violation correspondence, and general office operations. Assists residents with portals, access items, and community services while coordinating with vendors and internal teams. The role is office-based with occasional community inspections and offers development in community association management.

Leads a team of instructional designers and oversees the strategy, development, quality assurance, and governance of learning experiences. Establishes instructional design standards, coaches team members, reviews eLearning and training materials, incorporates assessments and analytics, and aligns learning solutions with business objectives and adult learning principles. Partners with cross-functional stakeholders to create scalable internal and customer-facing training across eLearning, instructor-led, blended, video, simulation, and performance-support formats.

Provides administrative support to Community Association Managers and assists with daily property operations. Responsibilities include correspondence, phone and email communication, account ledger inquiries, client and vendor database updates, time-sensitive forms, vendor documentation, accounts payable vouchers, invoice processing, scanning, faxing, and project tracking. The role requires strong organization, customer service, communication, multitasking, accuracy, discretion, and proficiency with Excel, Word, and company software.