Teams at Towne Park

Manages bell operations and guest service delivery at a hotel location. Responsibilities include staffing, hiring, training, coaching, scheduling, performance management, client communication, complaint resolution, revenue reporting, cash reconciliation, and enforcing safety and service standards. The role may perform bell, valet, and door services, supervise at least two associates, manage site operations, and travel up to 10%.

Leads a regional market business unit with accountability for financial performance, operational productivity, client satisfaction and retention, staffing, employee practices, training, and business development. Directs district managers and support teams, manages budgets and performance metrics, develops client and community relationships, identifies growth opportunities, oversees workforce planning and talent development, and ensures compliance with company policies and contractual obligations. Travel up to 50% may be required.

Leads a regional market business unit, directing district managers and support teams to achieve financial, operational, client satisfaction, retention, staffing, compliance, and business development goals. Oversees P&L performance, workforce planning, training, talent development, client relationships, sales growth, and policy adherence while allocating resources and driving strategic initiatives. The role requires up to 50% travel and location in Washington, D.C., Philadelphia, or Baltimore.