Teams at Town & Country Federal Credit Union

Provides debit and credit card support to credit union members by answering questions, resolving transactions and account issues, handling disputes and fraud concerns, issuing and maintaining cards, monitoring activity, and connecting members with appropriate products or resources. The role requires accurate transaction processing, confidential information handling, effective communication, problem-solving, and collaboration with internal departments.

Processes debit and credit card disputes, fraud-related chargebacks, ATM adjustments, representments, and pre-arbitration. Reviews fraud cases, monitors reports and industry notifications, identifies trends, issues provisional credits, communicates with cardholders, and maintains compliance with applicable policies and regulations. The role also supports process improvements, accurate documentation, member service, and Card Services team operations.

Leads credit union operations, overseeing deposit services, BSA/AML and fraud support, compliance, risk management, facilities, physical security, vendors, and legal or regulatory processing. Manages employees through coaching, scheduling, training, and performance oversight. Improves processes, controls, systems, staffing, and service delivery while collaborating with organizational leaders and external partners.