Teams at Tower Products Incorporated

Processes and applies customer payments, credits, refunds, and receipts; maintains accounts receivable records; investigates discrepancies; resolves billing concerns; contacts customers about balances; and collaborates with Sales and Customer Service. Performs accurate financial data entry while handling confidential information and supporting related accounting and administrative activities.

Provides phone, email, chat, and web customer support for resellers and other customers. Handles pricing, availability, order entry, quotes, returns, RMAs, order status, shipping questions, product recommendations, tax and credit documents, web orders, and inbox routing. Builds product and vendor knowledge while coordinating with internal departments and managing multiple communication channels. The role is full-time and onsite in Saugerties, NY.