Teams at Tower Federal Credit Union

Manages and monitors the credit union’s lending compliance program across mortgage, consumer lending, servicing, and collections. Responsibilities include regulatory compliance reviews, audit preparation, complaint investigations, fair-lending monitoring, fraud and risk analysis, policy and procedure development, training oversight, reporting, vendor coordination, portfolio reviews, and disaster recovery activities. The role advises lending leadership on regulatory requirements, internal controls, operational risks, and corrective actions while supervising team members and maintaining confidentiality of member information.

Manages and monitors the credit union’s lending compliance program across real estate lending, consumer lending, servicing, and collections. Develops procedures, controls, training, monitoring plans, audit responses, and regulatory reporting. Investigates complaints, fraud, fair-lending risks, and portfolio deficiencies; coordinates with operational, risk, fraud, legal, and regulatory teams. Supervises data validation, vendor partnerships, disaster recovery activities, and direct reports while ensuring adherence to federal, state, investor, and credit union requirements.

Leads payroll, compensation, benefits, HRIS, wellness, and related compliance programs. Oversees budgets, staff, vendors, benefits brokers, compensation structures, market analyses, executive compensation recommendations, HRIS enhancements, business continuity planning, and regulatory updates. Advises employees, HR staff, senior leadership, compensation committees, and board members while managing projects and ensuring effective, compliant delivery of employee programs.