Teams at Tourlane

Own first- and second-level IT support; automate and optimize onboarding/offboarding and SaaS lifecycle; manage MDM and internal tools; collaborate with HR, Finance, and Engineering; participate in roadmap planning; mentor junior staff and improve tooling, audits, and documentation.

Owner of overhead P&L for Tech and Group Functions: budgeting, variance analysis, headcount planning. Run intangibles capitalization, design and operate allocation keys, lead procurement, partner with Accounting and VPs, build financial and workforce models, and modernize finance tooling and automation.

Lead Tourlane's North America commercial expansion by delivering five strategic mandates within 12 months: expand state licensing, improve NPS, reduce cancellations via retention levers, optimize US account management, and evaluate B2B entry. Build market intelligence cadence, execute plans with measurable outcomes, and report to Country Lead and HQ.