Total Expert

HQ
Minneapolis
317 Total Employees
Year Founded: 2012
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Total Expert Benefits Overview

Compensation + BenefitsWork-Life Balance + WellbeingCareer Growth + DevelopmentCompany Culture

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers disability insurance

Offers charitable contribution matching

Offers accidental death & dismemberment insurance

Offers company equity

Offers performance bonuses

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers dependent care

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Provides family medical leave

Offers generous parental leave

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers gym membership

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Company Culture

Offers a remote work program

Provides free snacks and drinks

Offers diversity-based Employee Resource Groups

Recently posted jobs

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Total Expert

VP, Customer Retention & Loyalty

2 Days AgoSaved
Hybrid
Dallas, TX, USA
Real Estate • Software
Lead portfolio risk and opportunity analysis, develop standardized retention and recapture playbooks, and create a subscription Value-Added-Services offering. Partner with Product, Data Engineering, Sales, and Customer Success to monetize retention expertise and drive client outcomes.
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Total Expert

Director, Customer Success

2 Days AgoSaved
Remote
US
Real Estate • Software
The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.
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Total Expert

Senior Software Engineer

15 Days AgoSaved
In-Office
Dallas, TX, USA
Real Estate • Software
Technical leader on the Customer IQ team driving architecture and implementation of end-to-end customer data flows. Set technical direction, refactor legacy systems toward microservices/APIs, ensure data correctness, partner on automated testing and CI/CD, and translate business intent into robust, observable platform features.
see all jobs at Total Expert