Teams at TOPPAN Security

Support and optimize manufacturing processes and equipment to improve quality, productivity, and cost. Lead equipment installation, troubleshooting, validation, preventive maintenance, and continuous improvement initiatives. Support new product introductions, collaborate with production and global stakeholders, develop documentation, and drive process standardization across sites.

Provides first-line technical support through ticketing, email, phone, and chat. Responsibilities include logging and prioritizing tickets, troubleshooting software, hardware, drivers, and operating systems, guiding users through basic configurations, documenting resolutions, performing routine installations and updates, and escalating complex issues to L2/L3 teams. The role also requires following SOPs, tracking issue resolution, communicating clearly with nontechnical users, and developing skills toward L2 support.

Define and govern architecture for identity document issuance and management platforms. Establish standards, governance, and roadmaps. Design high-level hosting, integration, resilience, disaster recovery, security, authentication and PKI architectures. Assess emerging technologies, provide technical leadership, mentor engineers, and collaborate with Engineering, Operations, Information Security, Product and Project teams to ensure secure, scalable, EU-compliant solutions.