TOPdesk Benefits Overview

Own TOPdesk’s overall product positioning, ideal customer profile, and platform narrative across ITSM, ESM, and AI capabilities. Partner with Product, Sales, Customer Success, Customer Marketing, and Analyst Relations to align messaging, support launches, and strengthen market understanding. Validate positioning through win/loss analysis, customer feedback, analyst input, competitive intelligence, data, and market trends. Establish product marketing best practices and influence stakeholders across the organization.

Provide technical and functional support to TOPdesk customers, investigating incidents, reproducing issues, analyzing logs and database information, and delivering clear solutions. Support SaaS and Virtual Appliance environments, integrations, automation, reporting, upgrades, and maintenance. Document cases, create knowledge articles, contribute to service improvements and training, and participate in a 24x7 on-call rotation. The role requires Portuguese fluency and English proficiency for collaboration across the Americas.

Own TOPdesk’s overall product positioning, ideal customer profile, and platform narrative across ITSM, ESM, and AI capabilities. Partner with Product, Sales, Customer Success, Customer Marketing, and Analyst Relations to align messaging, support launches, and enable consistent market communication. Validate positioning through win/loss analysis, customer feedback, analyst input, competitive intelligence, data, and market trends. Establish product marketing best practices and influence cross-functional stakeholders without direct authority.