Teams at Topaz HR Advisory, LLC

Lead Philippine operations across healthcare recruiting, insurance support, call center, scheduling, and client-facing teams. Manage managers, establish KPIs and accountability standards, translate executive strategy into operational plans, improve processes, resolve escalations, and drive cross-functional performance. Build scalable operations, develop leaders, and own overall results in a growing healthcare services organization.

Prospect for new business through phone, email, LinkedIn, and follow-up outreach. Review and qualify leads, schedule appointments, maintain accurate CRM records, manage sales pipeline activity, track metrics, research contacts and companies, and transition qualified opportunities to the sales team. Escalate specialized customer or account matters appropriately while supporting sales growth through organized, timely communication and consistent follow-up.

Hands-on HR Generalist supporting employees and managers across operational, warehouse, and administrative teams. Responsibilities include employee relations investigations, conflict resolution, performance management, attendance and policy guidance, hiring and onboarding, leave and accommodation administration, workers’ compensation, benefits support, HRIS and record maintenance, engagement initiatives, and employment-law compliance.