Teams at Tomra

Coordinates customer communications, logistics confirmations, service appointments, technician scheduling, and dispatch for installations and interventions. Handles inbound inquiries across phone, email, and chat; verifies readiness before dispatch; maintains CRM and ERP records; escalates unresolved issues; and supports customer satisfaction and operational improvement across new European markets.

Own and continuously improve global Sales systems across Microsoft Dynamics 365 CRM and IFS Cloud ERP. Translate business requirements into functional solutions, resolve incidents, drive process digitalization, and optimize Lead-to-Order, quotation, pricing, and order management processes. Collaborate with Sales, Finance, Operations, IT, and external partners while facilitating workshops, training, documentation, and adoption of new systems and processes.

Lead the UK people strategy for a rapidly growing organisation, partnering with senior leaders on workforce planning, organisational effectiveness, culture, and change. Build scalable HR processes, policies, and systems while overseeing the full employee lifecycle, including recruitment, onboarding, engagement, development, retention, and employment compliance. The role combines strategic leadership with hands-on operational delivery, coaching leaders and establishing the organisational foundations needed for sustainable growth.