Teams at Togal.AI

Manage a portfolio of SaaS customers, build relationships, monitor usage, prevent churn, handle support and troubleshooting, identify upsell/renewal opportunities, and relay customer feedback to product and engineering.

Lead Togal's security program: own SOC 2 compliance, manage audits and Vanta, respond to customer security reviews, design and lead incident response, evaluate monitoring/MDR/SIEM, tighten cloud security posture, and coordinate breach communications with Legal and executive leadership.

Lead onboarding and training for new customers of an AI-powered construction SaaS. Customize training, run webinars and office hours, create documentation, drive user adoption, surface issues with support, and collaborate with product and customer success to refine onboarding processes.