Tishman Speyer Benefits Overview

The job description provides no role-specific responsibilities or qualification details. It only includes the employer’s equal opportunity, affirmative action, disability assistance, and E-Verify notices.

Manages field-based quality assurance and client experience across commercial cleaning accounts. Conducts inspections, investigates complaints, documents deficiencies, tracks corrective actions, coaches cleaning and supervisory personnel, supports client meetings and account stabilization, identifies operational risks and service opportunities, and reports quality trends and improvement progress. Requires frequent onsite evening presence and collaboration with account management, operations, supervisors, union personnel, and human resources.

Leads quality assurance, operational excellence, client experience, and strategic growth across a commercial cleaning portfolio. Oversees inspections, corrective actions, service standards, client escalations, account transitions, training, and continuous improvement. Partners with operations, HR, account management, and senior leadership to strengthen performance, retain clients, expand services, and support business development. Manages the Quality Assurance and Client Experience Manager and provides field-based insight into account health and operational risk.