Teams at Tines

Design and deliver scalable enablement programs for the global CX organization, partner with leadership and cross-functional teams, measure impact with KPIs, close skill gaps, create reinforcement and manager coaching, and iterate based on feedback to drive adoption and revenue.

Build and harden product features and tooling for AWS GovCloud, ensuring security, auditability, and compliance. Implement GovCloud-specific authentication, logging, observability, and developer tooling; analyze and remediate security gaps; mentor engineers; support federal self-hosted customers and on-call escalations.

Own post-sales strategic relationships and retention across high‑value enterprise accounts. Drive net retention, customer health, and expansion by aligning technical delivery (FDEs, solutions architects) with executive business goals, leading QBRs/EBRs, building scalable CS playbooks, and partnering closely with Sales to identify and close upsell and renewal opportunities.