Tines Benefits Overview

Prospect outbound leads, identify and qualify customer opportunities, personalize outreach, and generate pipeline for the Australia region. Learn Tines’ automation platform, sales tools, and messaging while collaborating with account executives, solutions engineers, marketing, and field leadership. Meet pipeline targets, develop prospecting and business management skills, and pursue growth into broader sales and revenue leadership roles.

Lead and develop a team of Renewal Managers responsible for SaaS renewal performance, forecasting, negotiations, retention, and commercial execution. Own renewal metrics including GRR, churn, renewal rate, and forecast accuracy. Partner with Customer Success, Sales, Revenue Operations, Finance, Legal, and Deal Desk to improve customer lifecycle processes, build scalable renewal playbooks, and strengthen operational rigor. Recruit and develop talent while driving predictable, customer-centered renewal outcomes.

Provides technical support to SaaS customers through chat, email, and Slack. Troubleshoots APIs, integrations, workflows, networking, authentication, security issues, and self-hosted deployments; creates and documents Tines workflows; and supports customers during remote sessions. The role requires independent prioritization and escalation during weekend shifts, clear handoffs across regional teams, customer empathy, product feedback, bug identification, and collaboration with internal teams.