Teams at Timeless Medical Systems

Designs and manages training content for software products, including e-learning modules, videos, technical manuals, job aids, and interactive exercises. Conducts needs analysis with subject matter experts, translates technical information into accessible learning materials, manages multiple instructional design projects, and evaluates training effectiveness using feedback and data. Requires strong communication, writing, editing, collaboration, adult learning theory, and proficiency with e-learning, video, graphic editing, productivity, and AI tools.

Implements healthcare software at hospitals by analyzing clinical workflows, translating customer requirements, coordinating project activities, troubleshooting process changes, and supporting adoption. The role provides direct customer support, recommends workflow best practices, develops training plans, documents procedures, identifies product enhancements, and communicates between hospital clinical teams and internal departments. Extensive travel to hospitals, including occasional nights, weekends, and holidays, is required.

Executes functional, regression, negative, interface, and workflow-specific testing for client builds, project tickets, and support tickets. Reproduces customer issues, validates software against requirements and workflows, documents test knowledge, and supports continuous improvement of QA processes. Collaborates with cross-functional teams throughout implementation and works evening, night, weekend, and holiday shifts as needed.