Teams at Timeleft

Owns Customer Experience enablement and operations across Customer Support and Trust & Safety. Responsibilities include Zendesk configuration, documentation, onboarding, training, quality assurance, automation, AI-assisted workflows, taxonomies, dashboards, and reporting. The role leads process improvements, monitors operational performance and risks, collaborates cross-functionally, and manages a QA Analyst to ensure scalable, consistent CX operations.

Own the acquisition-to-purchase funnel for a mobile-first subscription business, including onboarding, activation, paywalls, pricing, packaging, and experimentation across iOS, Android, and web. Drive new subscriber revenue, conversion, lifetime value, renewal quality, and attendance through funnel analytics and rigorous testing. Collaborate with Marketing, Data, Engineering, and Product teams to improve user acquisition, activation, and monetization across markets.