Teams at Timeleft

Owns Customer Experience enablement and operations across Customer Support and Trust & Safety. Responsibilities include Zendesk configuration, documentation, onboarding, training, quality assurance, automation, AI-assisted workflows, taxonomies, dashboards, and reporting. The role leads process improvements, monitors operational performance and risks, collaborates cross-functionally, and manages a QA Analyst to ensure scalable, consistent CX operations.

Manage day-to-day paid social performance across Meta, TikTok, YouTube, Snapchat, and other channels. Responsibilities include campaign and budget management, bidding, creative rotation, structured testing, performance analysis, creative briefing, AI-assisted workflow automation, and weekly reporting. The role partners with the Paid Social Lead and creative strategist, contributes acquisition hypotheses, supports app-install and web funnels, and documents operating processes.