TierPoint Benefits Overview

Monitors critical systems and incoming alerts, provides customer support, performs basic technical troubleshooting, creates and documents tickets, and escalates incidents to appropriate resources. The analyst supports incident management, follows documented procedures, identifies critical issues, and helps improve internal processes. This is a 24/7/365 team environment with an overnight Sunday-Wednesday schedule and potential holiday or weekend coverage.

Build and lead the company’s SEO and AEO strategy, including technical optimization, keyword research, content planning, audits, reporting, and conversion improvement. Analyze organic performance, site health, user journeys, and algorithm changes while partnering with marketing and content teams. Manage the website content roadmap, recommend improvements, enable cross-functional SEO best practices, and drive organic traffic and brand growth.

Senior Client Executive responsible for selling infrastructure, cloud, managed services, and security solutions to mid-market and enterprise organizations. The role involves prospecting, developing territory and account plans, building executive relationships, managing consultative sales cycles, expanding existing accounts, leveraging partners, maintaining CRM pipeline discipline, forecasting bookings, and achieving recurring revenue goals across the New England market.