TierPoint Benefits Overview

Provides first-line help desk support for global customers, managing incidents, desktop support, proprietary applications, service tickets, SLAs, escalations, and customer communications. The role involves troubleshooting issues using technical documentation, dispatching service requests, maintaining detailed ticket records, monitoring systems, collaborating with specialists and engineers, and contributing to the knowledgebase.

Provides 24x7 operational support for managed Linux customer environments, including installation, incident resolution, patching, escalation support, documentation, customer communication, and process automation. Collaborates with operations and architecture teams to maintain service availability and resolve high-severity incidents.

Senior Client Executive responsible for selling infrastructure, cloud, managed services, and security solutions to mid-market and enterprise customers. Duties include prospecting, developing territory and account plans, building executive relationships, managing consultative full-cycle sales, achieving recurring revenue targets, forecasting, maintaining CRM discipline, leveraging technology partners, and expanding existing accounts. The role is home-office based but requires local candidates in the Miami and Fort Lauderdale market, with regular territory travel as needed.