Teams at Tidal Basin Group

Provides case management and community engagement support for disaster survivors. Assesses unmet needs, helps develop recovery plans, coordinates services, maintains stakeholder relationships, leads outreach and engagement activities, responds to community inquiries, gathers feedback, prepares reports, and ensures safety and training requirements are met.

Serves as the primary contact for disaster survivors, assessing unmet needs and supporting individualized recovery plans. Coordinates services, evaluates case closure or reopening, builds community relationships, conducts outreach, manages engagement programs, gathers feedback, prepares reports, and collaborates across departments. The role is on-site in Charleston, West Virginia, and requires communication, empathy, organization, Microsoft Office proficiency, and publicly facing case management experience.

Provides case management and recovery-plan support to disaster survivors by assessing unmet needs, coordinating services, and determining case closure or reopening. Builds relationships with community members and organizations, leads outreach and engagement activities, represents the organization at community events, gathers feedback, prepares reports, and collaborates with internal teams. Requires strong communication, empathy, organization, and knowledge of local resources.