Teams at TicketManager

Provides frontline support to TicketManager customers through phone, Zoom, email, and chat. Resolves platform, ticketing, account setup, access, and guest-management questions; conducts customer training; documents cases; manages SLA-driven support queues; escalates complex issues; and contributes to knowledge-base and process improvements. The role develops product expertise and troubleshooting skills while delivering a consistent customer experience.

Supports daily office operations across multiple locations, including supplies, facilities, vendors, catering, meeting spaces, records, and guest hosting. Provides administrative assistance to Finance and senior leaders through scheduling, calendar management, travel coordination, invoices, and budgets. Supports People Operations initiatives, employee engagement, internal communications, and recognition programs while helping maintain a professional, organized workplace.

Build and operate AI automation infrastructure, including n8n workflows, MCP servers, LLM integrations, agentic workflows, chat and voice agents, and AI-assisted engineering pipelines. Integrate CRM, ERP, support, fulfillment, and cloud data systems while maintaining security, measuring cost and performance, evaluating emerging tools, and presenting solutions to leadership and cross-functional teams.