TicketManager Benefits Overview

Serve as primary contact for enterprise clients via email, chat, and phone. Diagnose and resolve ticketing, access, and navigation issues, document and triage cases in CRM, escalate complex problems, deliver admin training, ensure SLA adherence, capture feedback, and contribute to the internal knowledge base to increase platform adoption and client satisfaction.

Responsible for generating new business opportunities through outbound prospecting, relationship building, and engaging decision-makers at target accounts. AEs lead initial discovery conversations and partner with Enterprise Sales Leaders.

Support People Operations and office functions across all offices: manage day-to-day office operations, supplies, catering, meeting spaces, and vendor coordination; provide administrative support to senior leaders and Finance (calendar management, travel, invoices); assist employee engagement, internal communications, and cross-office coordination to maintain a professional, organized, and collaborative workplace.