Teams at Thurrock Council

Manage a portfolio of personal and commercial debts, using telephone, written, email, face-to-face contact and court attendance to collect monies. Apply negotiation skills, follow Thurrock Fair Debt Policy, handle difficult conversations, and communicate with the public to secure repayment agreements.

Manage and develop English, maths and Essential Digital Skills provision, lead a small team of tutors, ensure high-quality teaching, curriculum design, funding compliance, and strong attendance, retention and achievement. Oversee planning, delivery, assessment and quality improvement for adult learners.

Investigate fraud affecting the public sector within a local authority context. Conduct criminal enquiries, apply best-practice investigative tools and partnerships, work unsociable hours as required, and maintain accreditation and security vetting while delivering innovative solutions to complex fraud cases.