Teams at Thunder (thundersf.com)

Lead training and onboarding processes for federal clients, managing change management and user adoption strategies within Salesforce environments.

Design, build, and configure Salesforce Data Cloud solutions: data models, ingestion/integration (batch & API), transformations, calculated insights, segment creation/activation, and module development following SDLC and best practices.

Develop and optimize advanced contact center solutions using AWS services, focusing on Amazon Connect and AI technologies, while collaborating with cross-functional teams.