Teams at Thuma

Provide exceptional customer support via email, phone, and social channels; track orders, resolve service issues, coordinate with carriers, maintain accurate records, flag trends, collaborate cross-functionally, meet team metrics, and support CX team initiatives while working Pacific Time business hours including weekends.

Leads end-to-end furniture and home goods product development from concept through production readiness. Partners with Design, Sourcing, Merchandising, Compliance, and global manufacturers to manage timelines, prototypes, specifications, costs, quality, vendor communication, and production transitions. Reviews CAD drawings and finishes, assesses prototype craftsmanship, supports testing and pilot runs, identifies process improvements, and helps bring innovative products to market while preserving design intent.

Manage sourcing strategies and supplier relationships across the product lifecycle, from development through delivery. Responsibilities include vendor selection, RFQs, cost analysis and negotiation, production scheduling, quality assurance, compliance, demand planning, risk mitigation, supplier onboarding, sustainability, and process improvement. The role collaborates with international suppliers and internal teams to improve product quality, efficiency, lead times, and cost while supporting new product launches.