Teams at Thrive Global

Own a portfolio of SaaS client accounts from implementation through renewal and expansion. Lead integrations, coordinate cross-functional workstreams, monitor engagement and outcomes data, conduct executive business reviews, manage risks, and communicate recommendations. Build account strategies, support retention and growth targets, negotiate renewal and pricing conversations, and represent client feedback internally. The role requires strong organization, executive communication, data interpretation, and the ability to quickly learn technical products and implementation processes.

Lead data analysis for product and customer decision-making by defining metrics, measuring adoption, engagement, retention, and customer health, and translating complex data into actionable insights. Partner with product, engineering, customer success, and sales teams; automate and improve data processes; support product strategy and customer reviews; strengthen data governance; and mentor analysts.

Lead regional wellbeing strategy and operations for Microsoft partnership across the Middle East and Africa. Own end-to-end program delivery: stakeholder discovery, event logistics, content coordination, day-of readiness, post-event follow-up, and impact reporting. Track engagement and outcomes, manage risks, and partner with regional Health & Wellness Coach to align local programming with global strategy.