Teams at Thrive Global

Own and evolve Thrive Global’s enterprise identity platform, including sign-up, authentication, authorization, user identity management, and integrations with enterprise identity providers. Independently deliver complex projects, partner with Product and stakeholders, maintain reliability, participate in on-call and incident response, and ensure secure, scalable systems using modern identity protocols and credential-management practices.

Own a portfolio of SaaS client accounts from implementation through renewal and expansion. Lead integrations, coordinate cross-functional workstreams, monitor engagement and outcomes data, conduct executive business reviews, manage risks, and communicate recommendations. Build account strategies, support retention and growth targets, negotiate renewal and pricing conversations, and represent client feedback internally. The role requires strong organization, executive communication, data interpretation, and the ability to quickly learn technical products and implementation processes.

Lead data analysis for product and customer decision-making by defining metrics, measuring adoption, engagement, retention, and customer health, and translating complex data into actionable insights. Partner with product, engineering, customer success, and sales teams; automate and improve data processes; support product strategy and customer reviews; strengthen data governance; and mentor analysts.