Teams at Thorlabs, Inc.

Processes imaging sales orders, quotes, inquiries, and leads through email, phone, and mail. Verifies pricing, discounts, product numbers, estimates, and invoices; updates customer and sales records; and coordinates fulfillment, quoting, production, logistics, product management, legal, and technical teams. Responds to customer questions and resolves discrepancies or complaints while meeting deadlines and department goals.

Creates technically accurate marketing content for photonics products, including presentations, application images, videos, website content, and other collateral. Manages projects supporting product launches, updates, tradeshows, and digital marketing. Develops content strategy, improves website organization and SEO, collaborates with engineers and creative teams, mentors junior writers, supports product road mapping, and leads ad hoc projects.

Creates technical presentations, application imagery, website content, and marketing collateral for photonics products. Collaborates with engineers, graphic artists, digital marketing staff, and management to explain product applications, improve website navigation and buying tools, support new product introductions, and maintain accurate content. Manages multiple projects, contributes to product road mapping, applies SEO practices, and develops laboratory application examples while meeting deadlines with minimal revisions.