Teams at Thorlabs, Inc.

Provide post-sales technical support for photonics products via phone, webchat, and email; troubleshoot optical applications; collaborate with engineering and global support; collect customer feedback; assist with testing, documentation, demos, and occasional trade-show support.

Support manufacturing process and test improvements, develop automation and fixtures, transfer new products to production, assist R&D with prototyping and test infrastructure, perform root-cause analysis on returns, maintain process documentation, and train production personnel to improve efficiency and quality.

Support and improve metrology equipment and test methods for optical product manufacturing. Develop training, create/maintain test documentation and fixtures, troubleshoot production issues, assist in product transfers, collaborate on root cause analyses, and implement corrective actions to improve manufacturability and quality.