Thorlabs, Inc. Benefits Overview

Provides entry-level technical support for photonics products, including optics, lasers, fiber, opto-mechanics, motion control, microscopy, and imaging systems. Responsibilities include troubleshooting customer applications, reproducing laboratory setups, developing customized solutions, supporting product design, creating technical marketing materials, attending trade shows and customer visits, and training team members. The role requires collaboration with global support teams and occasional travel to other Thorlabs locations.

Supports technical sales by qualifying leads, developing opportunities, gathering customer requirements for custom solutions, and communicating company capabilities. Acts as a liaison between customers, sales, engineering, and manufacturing teams to align solutions with customer needs. Requires optics or optical systems experience, strong communication and organizational skills, proficiency with Microsoft Office, and willingness to travel up to 25% for customer visits and trade shows.

Researches and develops photonic products and systems using nanofabrication facilities. Designs photonic devices, process flows, and mask layouts; integrates mechanical, electrical, optical, and active or passive photonic components. Evaluates design proposals, coordinates photonic research activities, and analyzes measurement data for test reports. The role requires cleanroom work, PPE use, handling small components and chemicals, and occasional travel to other locations or conferences.