Search the 11 jobs at Thinkific

As a Senior Full Stack Engineer at Thinkific, you'll manage medium to large feature projects from conception to completion, troubleshoot product defects, mentor junior engineers, and contribute to architectural design and implementation, ensuring effective delivery and quality of the platform's features.

As a Staff Product Designer, you will lead the design process for The Leap, focusing on creating exceptional user experiences. You will collaborate with cross-functional teams, conduct user research, and ensure designs align with business goals. You'll also mentor team members and contribute to the overall design culture.

As the SEO Manager at Thinkific, you will develop and implement comprehensive SEO strategies for the self-serve business. Responsibilities include overseeing on-page and off-page elements, collaborating on content marketing strategies, monitoring technical SEO issues, researching keywords, and supporting product launches with SEO initiatives. Communication of results and insights to stakeholders is also key.

The Product Support Specialist at Thinkific will provide exceptional support to high-value customers, modeling best practices while addressing inquiries via email, phone, and screen share. Responsibilities include handling escalated tickets, identifying product usage opportunities, suggesting operational improvements, and training frontline staff.

The Technical Support Escalations Specialist will triage technical support inquiries, document software bugs, create supporting resources, test new features, liaise with engineering teams, and provide mentorship to fellow team members, while ensuring an exceptional customer experience.

As a Product Support Specialist for The Leap, you'll assist creators in selling learning products by answering questions, solving issues, providing guidance, and relaying user feedback to improve the product. You'll work in a dynamic start-up environment focused on customer success and support.

As a Product Support Specialist at Thinkific, you will provide high-level customer support mainly through email and phone interactions, assist with product adoption, handle escalations, and identify areas for process improvement to enhance customer experience.

As a Product Support Specialist at Thinkific, you will handle high-value customer inquiries and provide top-tier support, helping customers maximize the use of the product. Your role includes documentation of bugs, assisting frontline team members, and improving operational processes.

As a Staff Content Strategist at Thinkific, you will develop and implement content strategies, enhance user experience, lead UX writing initiatives, collaborate with UX researchers, and create content frameworks. You'll ensure consistency in brand voice and documentation while working closely with design and product teams.

The Staff Software Engineer will lead payments initiatives, drive engineering projects impacting revenue, collaborate with cross-functional teams, mentor junior engineers, and contribute to the technical strategy of Thinkific's payments platform.

The Product Support Specialist at Thinkific will provide exceptional customer service to assist high-value customers in utilizing the platform effectively. Responsibilities include handling inquiries, providing training support to the team, documenting bugs, suggesting process improvements, and proactively identifying customers at risk of churn.