Teams at TheCoTeam

Recruit and assess low-voltage and audiovisual talent for client organizations. Responsibilities include creating job descriptions, reviewing applications, conducting pre-interviews, evaluating skills and cultural fit, documenting interview notes and scorecards, and shortlisting candidates for client interviews. The role also requires strong communication, judgment, leadership experience, remote-work capability, and familiarity with low-voltage operations or technical leadership.

Assist contractors, electricians, builders, and homeowners with electrical product selection, pricing, availability, quotes, orders, returns, and exchanges. Provide service at the counter, by phone, and email while building customer relationships and growing accounts. Support sales, purchasing, and delivery teams, maintain organized sales areas, balance the cash drawer, and keep ERP records accurate.

Provides technical customer support through tickets, email, and phone. Assists with account setup, Dynamic DNS, and product configuration; troubleshoots DNS, email, SSL, networking, and device issues; de-escalates customer concerns; communicates feedback to Product and Engineering; maintains documentation; reviews AI-generated Zendesk responses; and evaluates technologies.