Teams at The Texas A&M University System

Provide Tier 2 end-user technology support for faculty, staff, and students across Windows, macOS, and mobile environments. Troubleshoot hardware, software, account access, printing, network connectivity, classroom and lab technology; document and resolve tickets, perform deployments, maintain knowledge base, and assist with technology refreshes and user training.

Responsible for managing capital assets, recording financial transactions, preparing grant reports, analyzing financial data, and ensuring compliance with accounting standards.

Provide Tier II infrastructure and cybersecurity support: monitor and troubleshoot enterprise network and security incidents, assist with vulnerability management and incident response, maintain documentation, support cloud/on-prem systems and identity/access processes, and assist on infrastructure projects and disaster recovery.