Teams at The Spine and Pain Center

Serves as the first point of contact for visitors and clients, manages reception, calls, correspondence, appointments, office supplies, meetings, and administrative documents. Provides information about services, supports office events, maintains an organized reception area, and collaborates across departments to ensure efficient operations and a positive client experience.

Coordinates prior authorizations, outpatient procedures, surgery center scheduling, insurance verification, patient appointments, and pre-procedure communication. Maintains accurate authorization and scheduling records in the EHR, communicates with insurers and healthcare teams, and supports schedule optimization, cancellations, rescheduling, and waitlists in a fast-paced specialty practice.

Oversee the medical practice and surgery center’s revenue cycle and third-party billing relationship. Monitor claims, payments, denials, appeals, accounts receivable, collections, payer requirements, and key performance indicators. Coordinate billing issue resolution, improve insurance verification and authorization workflows, support audits and compliance, prepare leadership reports, maintain procedures, and assist with staff education on coding, documentation, and billing.