Teams at The Proctor Dealerships

Guide dealership customers through vehicle purchases, including greeting, product demonstrations, walkarounds, test drives, lease presentations, documentation, delivery coordination, and follow-up. Respond to online and phone inquiries, maintain accurate CRM and DMS records, explain Ford programs and technology, and support sales managers, vehicle preparation, lot readiness, merchandising, and showroom operations while meeting customer satisfaction, compliance, and teamwork standards.

Supports equity mining and customer experience initiatives at a Ford dealership. Responsibilities include identifying service customers with vehicle equity opportunities, contacting prospects by phone and email, connecting customers with sales staff, greeting overflow customers, conducting surveys, compiling customer data, following up with showroom visitors, handling inbound calls, and supporting marketing and sales activities.