Teams at The McPherson Companies, Inc.

Handles inbound customer calls and product orders through phone, email, and fax. Resolves customer issues, coordinates with operations and outside sales teams, supports order entry, promotes alternative products or services, and meets call quality, productivity, and sales metrics. Requires excellent communication, problem-solving, data entry, organization, and multitasking skills. The role operates in an office environment and may require nights and weekends.

Build and maintain customer relationships for commercial and industrial lubricant accounts. Generate and follow up on leads, conduct territory sales calls, identify customer needs, recommend lubricant and engineering solutions, prepare quotes and contracts, manage CRM records, resolve service issues, and coordinate with Operations and Customer Experience teams. Track sales activity and volumes, educate customers on lubrication programs, and close new business while representing the company professionally.

Build and maintain customer relationships across an assigned territory, generate and follow up on leads, conduct sales calls, identify customer needs, recommend lubricant solutions, prepare quotes and contracts, and close sales. The role serves as a liaison between customers and operations, tracks sales activity in the CRM, resolves product and service issues, and educates customers on lubrication programs and best practices.