Teams at The Law Office of Bryan Fagan, PLLC

Manage day-to-day office operations for a new Abilene legal office, including facilities setup, supplies and inventory, onboarding support, vendor coordination, office moves, scheduling, calendaring, clerical tasks, and client service. The role also supports supervisors, legal teams, employees, and other offices while maintaining efficient workflows and organized administrative processes.

Lead firm-wide non-legal operations across 16 Texas offices, managing seven department heads across intake and sales, marketing, billing, HR, facilities and IT, finance, and administration. Own operational strategy, KPIs, CRM governance, financial controls, budgeting, cash flow, collections, hiring, SOP standardization, and executive reporting. Partner with department managers to scale operations, improve performance, and support new-location expansion.

Supports billing case closeout by maintaining case files, entering data, documenting refund and collections workflows, tracking tasks in HubSpot, scheduling client strategy sessions, managing calendars, digitizing documents, and providing receptionist backup. The role requires accuracy, reliability, communication skills, structured workflow adherence, and proficiency with office, CRM, and case management tools.