Teams at THE HEALTH AND WELLNESS CENTERS, INC.

Engage and re-engage people living with HIV (PLWH) into medical care through outreach, assessment, linkage, field visits, individual and group interventions, crisis support, documentation, and collaboration with clinic teams to reduce lapses in care.

Oversee referral authorization department: manage and train staff, approve schedules/timekeeping, monitor referral and prior authorization turnaround and conversion rates, streamline SOPs, ensure documentation meets insurer billing and regulatory standards, communicate with providers and staff, and produce routine reports.

Oversee daily operation and management of clinic programs and support services, ensure regulatory and payer compliance, supervise multidisciplinary staff, manage EHR/data systems and finances, lead quality improvement, emergency preparedness, community outreach, and collaborate with senior leadership on program development and grants.