Teams at The Goodkind Co.

Leads strategic client relationships, account health, retention, revenue growth, and executive communications across key accounts. Manages and develops Project Managers, establishes account-management standards, and coordinates with Sales, Finance, Planning, Procurement, Quality, Production, R&D, Engineering, and Warehouse teams. Oversees escalations, risk management, forecasting, profitability, client negotiations, and cross-functional process improvements while ensuring client commitments align with manufacturing capabilities.

Drive quality system improvements through data analysis, root cause investigations, CAPA implementation, validation support, risk assessments, and cross-functional collaboration to improve process capability and QMS effectiveness in a regulated manufacturing environment.

Supervise daily QA operations, lead QA personnel, coordinate quality workflows, review batch records and SOPs, support deviations/NCRs/CAPA/change control, lead investigations, support validation/calibration, audits, and cross-functional quality activities to ensure GMP and regulatory compliance.