Teams at The Franklin Group

Coordinates customer needs from estimating through invoicing while supporting the sales team. Responsibilities include preparing bid packets, managing special orders, researching product availability and pricing, reviewing account discrepancies, coordinating deliveries and returns, auditing completed jobs, and communicating with customers, subcontractors, vendors, yard staff, and internal departments.

Develop new business and manage relationships with builders, contractors, designers, property managers, and homeowners across construction and remodeling markets. Conduct site visits, assess needs, present products, prepare estimates, negotiate pricing, and protect margins. Guide customers through material selection, coordinate project handoffs, maintain CRM pipeline activity, and achieve sales targets.

Provides customer service to visitors and callers at a building materials retail facility. Greets customers, answers questions, identifies product needs, assists with product selection, solves problems, and supports sales and customer engagement. The role requires learning building materials, managing multiple priorities, collaborating with teammates, and maintaining ethical, safety-conscious, and customer-focused service.