Teams at The Critical Update

Provides outsourced IT support to small businesses and nonprofits, including end-user troubleshooting, virus and malware cleanup, data recovery, cloud migrations, server and Microsoft 365 support, network troubleshooting, cabling, and office technology setups. The role requires documenting service tickets, prioritizing requests, communicating with clients, collaborating with vendors, and supporting a broad range of Windows, macOS, networking, and infrastructure technologies.