Teams at The Christie Lodge

Processes owner, guest, and group reservations while providing professional customer service and supporting revenue optimization. Coordinates room blocks, rooming lists, group communications, deposits, billing, cut-off dates, inventory adjustments, and interdepartmental execution. Handles reservation changes, cancellations, inquiries, upselling, booking channels, records, and administrative tasks. Requires accurate multitasking, strong communication, problem-solving, organizational skills, and proficiency with reservation systems, extranets, and Microsoft Office.

Provides on-site Tier 1 and Tier 2 IT support for hotel employees, including device deployment, Microsoft 365 administration, account management, networking, telephony, meeting-room technology, business systems, and basic virtualization. Manages tickets, documentation, inventory, licensing, vendor coordination, security practices, and MSP escalations. Supports Power Platform reporting and automation while responding to urgent after-hours issues and occasional infrastructure needs.