Teams at The Bernard Group, Inc.

Creates graphic designs for print, packaging, signage, presentations, retail environments, and fixtures. Develops sketches, concepts, mockups, mood boards, and production-ready artwork while collaborating with senior designers and cross-functional teams. Prepares press-ready files, dielines, bleeds, color specifications, and proofs across substrates including acrylic, vinyl, metal, and corrugate. Manages multiple projects, maintains organized artwork assets, incorporates feedback, and meets deadlines in a fast-paced environment.

Leads organization-wide learning and development programs, including needs assessment, instructional design, eLearning, classroom training, assessments, job aids, and blended learning. Coaches leaders, internal trainers, and employees; manages LMS content and training schedules; evaluates program effectiveness; maintains training resources; researches learning methods; and manages external vendors. The role requires substantial training design and people-management experience, generative AI proficiency, and regular on-site support across manufacturing shifts.

Provides customer support through phone, email, and chat; manages high-volume inquiries, identifies customer needs, resolves product and service issues, investigates complaints, and enters rework tickets. The role requires strong communication, problem-solving, organization, attention to detail, confidentiality, and independent decision-making in a hybrid work environment.