Teams at The Ballantyne, A Luxury Collection Hotel, Charlotte

Oversee hotel engineering, maintenance, and building operations, including preventive maintenance, HVAC, electrical, plumbing, life-safety systems, emergency response, vendor management, budgets, capital planning, compliance, and guest-related maintenance concerns. Lead and develop the engineering team, maintain documentation and work-order systems, coordinate contractors, and ensure property systems operate safely, efficiently, and reliably.

Welcomes hotel guests, assists with luggage, escorts guests to rooms, explains amenities and local attractions, answers inquiries, supports valet parking, and maintains an organized lobby and baggage area. Requires strong customer service and communication skills, the ability to lift heavy luggage, a positive demeanor, and flexible availability including weekends and holidays.

Assists the Front Office Manager with daily hotel front office operations, including guest check-in and checkout, complaint resolution, staff supervision and scheduling, policy compliance, revenue management, reporting, budgeting, forecasting, payroll, and inventory control. The role focuses on maintaining guest satisfaction, operational efficiency, and revenue performance while supporting front office team development.