Teams at The Arc Mercer, Inc.

The Chief Human Resources Officer leads the organization’s HR strategy and employee lifecycle. Responsibilities include workforce planning, DEI governance, compensation and benefits, talent acquisition, succession planning, leadership development, performance management, employee relations, regulatory compliance, policy stewardship, HRIS administration, and executive oversight of HR operations. The CHRO partners with the CEO and executive leadership to strengthen culture, retention, engagement, and workforce capability.

Scans and indexes physical records into digital formats using various scanning equipment. Performs quality checks for accuracy, completeness, and readability; follows workflow procedures; maintains documentation; and reviews films and digital images for extended periods. Requires attention to detail, organization, computer proficiency, deadline management, and the ability to lift boxes weighing up to 25 pounds.

Lead the agency’s compliance program, including risk assessments, policy governance, training, regulatory monitoring, investigations, audits, and executive reporting. Maintain readiness for legal, licensing, payer, privacy, and contractual requirements. Develop operational-assurance plans, maintain SOPs and process controls, manage CAPA activities, validate corrective actions, and improve data integrity and workflow reliability across HR, clinical, finance, and other systems.