Teams at TGI Office Automation

Manages questionnaire data entry, bulk email communications, response organization, quality review, issue escalation, and follow-up tracking. Maintains accurate records and communicates professionally with internal teams and external contacts while managing multiple administrative tasks independently.

Processes monthly contract billing, invoices, credit memos, reconciliations, audits, and billing corrections. Responds to customer and internal billing inquiries, conducts meter collection calls, researches account histories, and coordinates with Sales, Service, Supplies, and Collections. The role requires strong customer service, billing or accounting knowledge, Excel proficiency, attention to detail, and the ability to manage high-volume work accurately and independently.

Administer Windows desktops and servers, corporate networks, Azure Active Directory, Microsoft 365, Teams, virtualization platforms, storage systems, and network hardware. Troubleshoot complex infrastructure incidents, perform root-cause analysis, manage hardware and software inventory, document technical procedures, and respond to support tickets. The role requires customer-service skills, collaboration, equipment handling, a driver’s license and vehicle, and travel to company locations in the Tri-State area.